Support

Support

NetApp provides comprehensive support for OpenStack integrations with NetApp storage backends through standard NetApp support channels:

Technical Support

  • US/Canada: 888.463.8277

  • Europe: 00.800.44.638277

  • Asia/Pacific: +800.800.80.800

  • Online Support: Visit NetApp Support to submit a support request or access self-service resources.

Documentation

All official documentation for NetApp’s OpenStack drivers and integrations is maintained in the Deployment Operations Guide. The latest version is always available at: https://netapp-openstack-dev.github.io/openstack-docs/draft/.

Release and Maintenance Policy

NetApp’s OpenStack team maintains support for the two most recent OpenStack releases. For example, during the development of the “Gazpacho” release, both “Flamingo” and “Epoxy” branches are actively supported. Upon the release of “Gazpacho,” maintenance for “Epoxy” will be discontinued, and “Gazpacho” will be added to the supported set.

Configuration and Compatibility

If your host operating system, hypervisor, and other data path components are validated through the NetApp Interoperability Matrix Tool (IMT), and you are running a supported OpenStack release (current or previous), your configuration is officially supported. Verify your environment at: https://mysupport.netapp.com/matrix.

Customized Support

NetApp offers tailored support and consulting for production environments and advanced requirements. For details, please contact your NetApp sales representative.